We didn't learn BDC from AI.
We taught AI the BDC.
Everything 34 years of running dealership BDCs taught us — built into the platform.
DGA begins operating dealership BDCs.
Millions of conversations, lessons and outcomes.
Scripts · routing · scheduling · upsells · coaching.
That operating knowledge, built into the bot.
Most dealers are fighting the same capacity problem.
High demand. High labor pressure. Inconsistent follow-through.
Calls go unanswered
Demand disappears into hold times, voicemail and overflow.
After-hours missed
Without coverage, every after-hours opportunity waits or goes elsewhere.
BDC cost + turnover
Hiring, training and turnover drive cost — and inconsistent experiences.
Time for outbound
Declined service, recalls, lost souls and due service go unworked.
Advisor interruptions
Phone work steals time from MPI conversations and true upsell.
Small daily gaps become big monthly revenue leaks.
per day
opportunity
RO
opportunity
+ outbound not worked · + BDC cost / turnover · + advisor interruption · + missed MPI / upsell. The missed-call math is only the visible leak.
What lies beneath: the hidden cost of demand leakage.
Stop the leak. Capture the growth.
Each product attacks a different point of leakage or capacity.
IVR Pro
Route demand intelligently, answer instantly, keep low-value calls off your staff.
Inbound Pro
Handle inbound service calls — schedule, resolve, upsell, reduce transfers.
Outbound Pro + Live Support
AI + live agents work declined service, recalls, lost souls and due-service lists.
Live Assist
Live agents step in when the store is overloaded or the moment needs a human.
Fix the first moment of the call.
Stop losing customers to holds, menus and bad transfers before Service ever engages. Answer faster. Route cleaner. Protect the team.
Answer immediately
Capture demand before hold-time abandonment.
Understand natural language
Names, departments, scheduling and status requests spoken naturally.
Route cleanly
Direct callers to the right person, department or scheduling path.
Reduce interruptions
Keep low-value calls from pulling staff out of the service drive.
The appointment is only the beginning.
Schedules the visit, presents the right service opportunity, and improves how work enters the shop — +8–10% potential increase in $/RO.
24/7 coverage
Customers can schedule nights, weekends and holidays.
After-hours capture
Turn missed evening and weekend calls into new appointments.
Upselling on every call
Present mileage-based maintenance, specials and service opportunities.
World-class shop loading
Match op-code, waiter/drop-off, lane, time and available capacity.
Don't just book the appointment. Load the shop intelligently.
Protect
Reserve high-value diagnostic and repair capacity.
Balance
Use express and main-shop rules to keep both lanes productive.
Fill
Guide flexible maintenance work into remaining capacity.
The decision logic: 01 op-code · 02 waiter / drop-off · 03 main / express · 04 time + capacity · 05 right slot.
Same shop. Same staff. More usable capacity.
today
with Inbound Pro
per month
10 additional ROs per day @ $400 ARO — a 10% modeled capacity lift ≈ $4,000/day. Small scheduling changes create meaningful usable capacity.
Don't wait on demand. Create it.
Live support helps secure permission, then AI works the list through persistent, compliant follow-up.
Human permission
Live support protects consent and the customer experience.
AI follow-up
Persistent outreach works the list beyond a single manual attempt.
Live support when needed
Human touch for opt-in, questions and complex situations.
Demand engine
Create incremental ROs without adding BDC workload.
Turn 1,000 records into incremental service revenue.
recalls · alerts · declined · due
illustrative 12% rate
120 × $400 ARO
Built to protect the dealership: live-agent opt-in · TCPA-compliant practices · consent controls · suppression rules.
AI handles the majority. Live Assist protects the rest.
65% AI-handled. 35% still need the team. Live agents step in for overflow, complex conversations, warm transfers and customers who prefer a person.
Call overflow
Your team is tied up; we jump in.
Recalls + parts
Run VINs and confirm parts availability before scheduling.
Warm transfers
Transfer with context so customers never start over.
Personal touch
Support customers who prefer a person.
This is what best-in-class AI sounds like.
Give us a scenario your BDC struggles with. We'll call it live.
Understand
Does it understand intent?
Resolve
Can it handle complexity?
Upsell
Does it recommend service?
Book
Does it complete the outcome?
The revenue Alpha can help find — and create.
Annualized: $3.52M+
IVR Pro captures demand that would disappear.
Inbound Pro directs work into usable capacity.
Automation reduces labor and turnover exposure.
Inbound Pro consistently presents opportunities.
Outbound Pro + Live Assist creates appointments.
$99,750 + $108,000 + $3,783 + $28,000 + $54,000 = $293,533+ / month
The leak stops — and growth starts.
Calls answered
Capture every inbound opportunity instead of losing demand.
After-hours coverage
Connect and schedule nights, weekends and holidays.
BDC cost reduced
Lower labor pressure and turnover while improving consistency.
Revenue recaptured
Maintenance due, recalls, lost souls and declined service worked.
Advisors free to connect
More time for MPI, connection, upsell and a great experience.
Alpha Drive Ultimate.
One end-to-end solution to capture demand, optimize the service drive, create appointments and support overflow — $3,995/month including 1,000 outbound records monthly.
IVR Pro
- Intelligent call routing
- Direct service demand to the right experience
- Reduce unnecessary staff interruption
- Capture more inbound opportunities
Inbound Pro
- Schedule, reschedule, resolve and upsell
- Waiter / drop-off + main / express logic
- Optimize how work enters the shop
Outbound Pro + Live Support
- Recall, service alerts and no-show recovery
- Maintenance due, declined and at-risk
- AI + live support · 1,000 records monthly
Build the solution around your operation.
IVR Pro
- Intelligent call routing
- Reduce low-value interruptions
- Improve call capture + flow
Inbound Pro
- AI inbound service scheduling
- Shop-loading + capacity logic
- Upsell + reduce transfers
Outbound Pro + Live Support
- Recall + service alert campaigns
- No-show + maintenance recovery
- Declined + at-risk outreach
Live Assist
- Live-agent support when needed
- Overflow + complex conversations
- Protect the customer experience
We optimize. We don't just install.
A deliberate 4–6 week launch built to protect your customers — $1,495 one-time setup. We build, test, tune and validate before customer traffic is fully released.
Design
Configure policies, scheduling logic and shop-loading rules.
Test with you
Your team tests the experience — not your customers.
Tune
Refine call flow, voices, complexity and scheduling behavior.
Validate
Go live when both teams are confident in the experience.
Don't just take our word for it.
We have seen increases in revenue, gross and CSI… the support is top notch, nothing compares.
We improved our abandon rate and created breathing room for unrushed, world-class customer experiences.
Around 5,000 calls captured through the IVR system… the visibility we have now is incredible.
Huge improvement with customer service and engagement. Alpha Drive sets the bar.
AI can answer the call. Experience makes it a BDC.
- Answers the call
- Follows generic rules
- Books an available slot
- Transfers complexity
RESULT: CALLS AUTOMATED — LEAK MAY REMAIN
- Understands shop loading + capacity logic
- Controls wait vs. drop-off during peak volume
- Navigates complex op-codes — main vs. express
- Aligns transportation options + upsells consistently
- Measures, tunes + improves against the right KPIs
We deliver industry-leading results.
We measure whether it performs like a best-in-class BDC — and if it doesn't, we're not done.
Don't measure booking rate. Measure total conversion.
Total conversion = appointments set ÷ all inbound calls. Two platforms can show a similar scheduling rate and produce very different outcomes.
Similar booking rate — less of total demand converted.
More total demand converted → more capacity → more revenue.
See everything. Act faster.
One view of every call, outcome and opportunity — then customize execution in moments. Live walkthrough: we'll look at what happened on every call.
See every outcome
Booked · reschedule · status check · transfer. Immediate visibility into what happened.
Capture the full story
Know why they called before the car hits the drive — faster diagnosis and resolution.
Customize in moments
Change voice, promotions, policies and call logic instantly — no retraining a team.
The service growth engine for fixed ops.
IVR Pro
Answer every service call, route intelligently, protect after-hours demand.
Inbound Pro
Schedule accurately, load usable capacity, present eligible offers.
Outbound Pro + Live Assist
Live-agent opt-in and compliant AI follow-up create appointments.
Command Center + Success
Update policies, offers, voices and shop-loading logic with expert support.